Universal Studios Special Services

Universal Studios strives to ensure that everyone who

visits Universal Studio Tours has an enjoyable

experience. While guest services are available for

everyone, there are special guest services available

for guests with more specialized needs.

Guests in wheelchairs should have no problem

accessing everything in the park, however, occasionally,

some assistance may be required. If this occurs,

staff members will be only too happy to assist. If

special assistance is needed, please visit the

Guest Relations desk, which is near the front

entrance of the park. You can also contact Guest

Relations in advance of your visit. Accessibility

points for wheelchairs are marked with the

International signs.

If you require a sign language interpreting service,

one will be made available to you at Universal

Studios Tours free of charge, with two weeks notice.

Arrangements can also be made for closed

captioning, assistive listening devices, and

telecommunication devices for the deaf. TTY

telephones are located at the Guest Services booth

as well, and all pay phones throughout the park

have the amplified feature.

Service animals are always welcome at Universal

Studios, and will be allowed in the restaurants, gift

shops, and the attraction queues. For the safety

and well-being of the animal, service animals will not

be allowed on some of the rides or inside some of

the attractions. Special arrangements can be made

for the service animal while it’s owner enjoys the

attractions, however. Non-service animals must be

placed in the complimentary kennel, located right

outside the park gates.

Pregnant women should avoid The Studio Tour, Back

to the Future, and Jurassic Park. These are not

suitable for expectant mothers, and may cause

complications in the pregnancy, including early labor.

Furthermore, pregnant women will be given special

stationary seating for the Shrek 4-D attraction and the

Terminator 2: 3D attraction. Speak with a cast member

for assistance. You should speak with your doctor

before planning a trip to Universal Studios Tours

he or she may advise against such a trip.

Spanish language tours are available every day that

the park is open, and tours for other languages can

be arranged with advance notice. Again, Universal

Studios Tours wants everyone to have a pleasant

experience at the park, and they will do everything

possible to ensure this. If you have a special need,

please call and speak with a cast member at the

Guest Services Center, or visit the center upon

your arrival to the park.

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